TERMS OF USE
WHO ARE WE
This website is owned and operated by Iris Avenue Ltd (‘Iris Avenue’ or ‘us’ or ‘we’). Registered office: Iris Avenue Ltd. Company registration number: 11999816 (England), VAT number: 332038144.
If you have any questions about these terms & conditions or our website, please email hello@irisavenue.com
LICENCE
Unless otherwise stated all rights, including trade marks and copyright, in this website are owned by Iris Avenue, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. You are permitted to print or download extracts from this website, provided that it is solely for your own personal, non-commercial use. However, you may not modify, delete, distribute or post anything on this website for any purpose and no part of this website may be stored in any other website or otherwise made available to the public without our written permission. If you breach these terms and conditions your permission to use this site terminates automatically and you must destroy any printed or downloaded extracts.
PRIVACY POLICY
Please read our privacy policy carefully as it explains our practices regarding the personal data we collect from you, or that you provide to us, or that will be processed by us.
ELIGIBILITY
In order to make a purchase through the Iris Avenue website or to use some of the services or features made available to you on our website you will be required to register. Your registration is for your own individual use and you are not permitted to share your user name or password.
When you register, you will be required to provide information about yourself including, your name, telephone number and email address; you warrant that any information you submit is true, accurate, current and complete in all respects. You are required to notify us immediately should any of your details change.
When ordering items, you will be required to provide payment details. You warrant that the payment details you provide are valid and correct and that you are the person referred to in the billing information provided.
By ordering on our website you warrant that you are at least 18 years old and can lawfully enter into binding contracts under English law.
This website is directed solely at consumers who access it from the UK and currently we do not accept orders from non-UK residents. However, if you are not a UK resident and would like more information about how you can purchase our products in your country, please email us at hello@irisavenue.com.
ACCURACY OF CONTENT
We have taken great care to ensure that details, descriptions and prices quoted are accurate. We will only accept orders if there are no material errors in the description of the products or its price as advertised on this website. Please be aware that the packaging may vary from that shown, the weights and dimensions are approximate only and colours may vary due to monitor settings. All items are subject to availability.
PRICES & PAYMENT
Prices are shown inclusive of VAT and exclusive of delivery charges. The total cost of your order will be (i) the price of the products ordered, (ii) VAT at the current rate and (iii) delivery charges as set out in the delivery options section of this website.
Payment can be made by: Visa, Mastercard, Delta, Electron, Solo, JCB, Maestro, Amex. Payment will be debited when your order is dispatched. You confirm that the credit or debit card being used is yours. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delay or non-delivery of product if the card issuer of your payment card refuses to pay or does not authorise the payment. We retain the legal ownership until full payment has been received and title will transfer back to us if we refund you. Risk in the products transfers to you on delivery.
ACKNOWLEDGMENT AND ACCEPTANCE OF YOUR ORDER
We will confirm receipt of your order by e-mail as soon as possible. If we are unable to fulfill your order following this acknowledgement, we will contact you by e-mail or telephone. Our acceptance of your order will take place on despatch of the product(s) ordered. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. If you require any information regarding an order please email hello@irisavenue.com. We reserve the right to reject any offer to purchase by you at any time.
DELIVERY
We will deliver the product in accordance with the delivery option selected by you and in any case no later than 30 days. Working days exclude Saturday, Sunday and Bank holidays. Any delivery timescales are indicative only.
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SHIPPING POLICY
After all orders are made an email confirmation will be sent to you. Before orders are processed on delivery our Merchant Bank conducts security checks to verify all transactions made through our payment server- both the card details provided and the cardholders billing/card registered address. During this process if any checks are unsuccessful we are required to ask customers for a form of ID and verification of the card details provided before safely processing the order. To protect both our company and customers any orders requiring ID will still be debited from your account but pending until an email notification from hello@irisavenue.com has been acknowledge and relevant details provided to process the order.
INSPECTION
Please inspect the product on receipt and check that everything in the delivery note is included. Unless you notify us upon receipt that there is a problem and cancel the order in accordance with your cancellation right or you return the goods in accordance with our returns policy and procedure, you will be deemed to have accepted the order and we shall be under no obligation to accept any rejection at a later date. This does not affect your statutory rights.
CONSUMER RIGHTS
If you are a consumer you can cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. For further details of how to return products please see our returns policy and procedure. You can submit your cancellation notice by email to our customer services department at hello@irisavenue.com or in writing to:
Iris Avenue, 32 Store Street, London, WC1E 7BS
This does not affect your statutory rights.
LIMITATION OF LIABILITY
Iris Avenue makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, and except to the extent such warranties are not legally excludable. To the fullest extent permissible Iris Avenue, its group companies, officers, directors, employees, shareholders or agents exclude liability for any amount or kind of loss or damage that may result to you or a third party, including but not limited to (i) loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; (ii) loss of data or use of data (iii) consequential, special, direct or indirect loss or damage; and loss or damages of any kind: incurred as a result of dealings with or the presence of the website or off-website links; which may arise from the use of any of the information contained in any of the materials on this website, caused to computer equipment as a result of using this website, caused by access delays or interruptions to the website, computer viruses, system failure or any malfunction which may occur in connection with your use of our website, any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond Iris Avenue's’ reasonable control.
The materials on our website are provided “as is” and Iris Avenue disclaims all warranties, express or implied, to the maximum extent permitted by law. Links appearing on this website are for your convenience and information only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked websites.
This does not exclude or limit our liability in any way for: (i) death or personal injury caused by its negligence; (ii) fraudulent misrepresentation; (iii) s2(3) of the Consumer Protection Act 1987; or (iv) any other type of liability which cannot by law be excluded or limited.
COMPLAINTS & CONTACT INFORMATION
If you wish to contact us about any matter in regard to the products, please email us at hello@irisavenue.com or write to us at:
Iris Avenue, 32 Store Street London, WC1E 7BS
When using our site you accept that our communications will be mainly electronic and that we may contact you by e-mail or provide you with information by posting notices on our website. You agree to this means of communication and that it complies with any legal requirements to provide such communications in writing.
NON-WAIVER
No delay or failure by us in exercising any right, power or remedy shall impair or be construed as a waiver of such right, power or remedy or of any other right, power or remedy.
SEVERABILITY
If any provision of these terms and conditions is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, that shall not affect or impair: the legality, validity or enforceability in that jurisdiction of any other provision of these terms and conditions; or the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of these terms and conditions.
TRANSFER OF OUR RIGHTS AN OBLIGATIONS
We can assign, sub-licence, sub-contract, delegate, share or part with any of our rights or obligations which arise under these terms and conditions to any third party without your prior written consent.
ENTIRE AGREEMENT
These terms and conditions and any documents expressly referred in them constitute the entire agreement between us and supersedes any previous agreement or arrangement between us relating to the subject matter of any contracts between us. We agree that we have not entered into any such contracts in reliance upon any statement, representation, covenant, warranty, undertaking or understanding (whether negligently or innocently made) of any person (whether party to this Agreement or not) except as expressly set out in these terms and conditions. Nothing in this clause shall exclude any liability for fraud or fraudulent misrepresentation.
OTHER LEGAL NOTICES
There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
CHANGES TO LEGAL NOTICES
We reserve the right to change these terms & conditions at any time and without notice and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.
LAW, JURISDICTION AND LANGUAGE
This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by and construed in accordance with English law. Disputes arising in connection with any such contact, contract or usage shall be the subject of the exclusive jurisdiction of the courts of England and Wales.
RETURNS
To return your item for a refund or exchange, please email us at hello@irisavenue.com
This must be done within 14 days of your order, and your item must be sent back in an unused condition and all original packaging. Please note, we do not cover the costs of returns postage.
We cannot provide refunds or exchanges for items that do not meet these requirements. If an item is returned in an unsuitable condition for refund or exchange, the customer is required to cover the cost incurred of returning the item back to the customer.
Please note that items purchased online cannot be refunded or exchanged in-store.
DEFECTIVE GOODS
If you are a consumer you have the right to return faulty goods within a reasonable period of time. Where replacement of faulty goods in no longer possible due to, for example to non-continuance of the product, returned defective products shall be refunded in full including delivery charges and the cost of returning the item to us.
Please e-mail our customer services team on hello@irisavenue.com for further details.
Your statutory rights are not affected.
PROMOTIONS & VOUCHER CODES
Free delivery promotions are available to UK delivery addresses only unless stated otherwise.
If you have any issues with online voucher codes, please contact hello@irisavenue.com for assistance as soon as possible as we are not able to honour past promotions if contact is made after the promotion has expired.
GIFT VOUCHERS
All gift vouchers are valid for 6 months and are non-refundable.